2. Extent of the coverage
- 100% coverage of labor and parts
- free transport and installation
- coverage of manufacturing defects which are the consequence of normal use.
- loan on refrigerators when repair is not possible within 3 days.
- replacement of the appliance as per our replacement policy
4. Protection period
5. Special condition
- Not handling according to the manufacturer's manual and/or our instructions.
- improper use of the appliance.
- damage and/or defects caused by the user.
- Commercial use of a domestic appliance
- repairs or attempts by others than our service department personnel or by others than WIMCO's authorized technicians.
- failures caused by inadequate installation by third parties.
- breakage of glass, lamps and accessories.
- loss or damage caused to the appliance by an occurrence which is normally covered by a household insurance.
- scratches and dents.
The Protection Plan is void in case the customer becomes in arrears with his/her payment schedule.
6. Replacement policy
7. Repair requests
8. Replaced parts
9. Obligations of the customer
- complete cooperation during the diagnosis and repair of the appliance with the Wimco technicians,
- accessibility to the appliance,
- a safe non-threatening work situation at your premises.
10. Premises Visit